Training
Braund Supergraving Co. Limited will provide training to employees, volunteers and others who deal with the public or other third parties on our behalf. Individuals in the following positions will be trained: Office staff, sales staff, managers and customer service representatives. This training will be provided to staff 3 months from hire.
Training will include:
• An overview of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the customer service standard.
• Braund Supergraving Co. Limited‘s plan related to the customer service standard.
• How to interact and communicate with people with various types of disabilities.
• How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person.
• What to do if a person with a disability is having difficulty in accessing Braund Supergraving Co. Limited‘s goods and services.
• Staff will also be trained when changes are made to your accessible customer service plan.